Legal

Terms of Service

Rivers & Fold Laundry Valet — September 2026

These Terms of Service govern pickup, laundry and delivery services provided by Rivers & Fold Laundry Valet. By requesting or using our services, you agree to the terms below.

1. Service, Pricing & Order Approval

Rivers & Fold provides wash, dry and fold laundry services with complimentary pickup and delivery. Standard laundry is priced at $2.50 per pound with a $37.50 minimum order. Certain bedding and specialty items are priced per item.

Laundry is weighed after pickup. Before processing begins, the customer will be provided with the applicable weight and total price. No laundry will be processed until the customer approves the total and payment has been received.

If the customer chooses not to proceed after receiving the total, the laundry will be returned unprocessed.

2. Pickup & Delivery

Pickup and delivery are complimentary within Rivers & Fold's designated service area. A requested pickup is not considered scheduled until it has been confirmed by Rivers & Fold.

Customers should have laundry ready by the agreed pickup time and may arrange a designated pickup or delivery location if they will not be home.

Customers are responsible for providing accurate address, contact and access information. Rivers & Fold is not responsible for delays or unsuccessful pickup or delivery caused by inaccessible locations, incorrect information or circumstances outside our reasonable control.

3. Turnaround Time

Most orders are completed and returned within 24–48 hours after order approval and payment. Turnaround times are estimates and may vary based on order size, item type, equipment availability or other circumstances.

Orders extending into a weekend may be completed or returned on the next business day.

4. Payment & Refunds

Payment is required after the order total has been provided and approved and before laundry processing begins.

Because laundry services are performed specifically for each customer, completed services are generally non-refundable. If there is a concern with an order, customers should contact Rivers & Fold promptly so the matter can be reviewed.

5. Items We Accept & Do Not Accept

Rivers & Fold accepts clothing and other standard washable household laundry, including eligible towels, sheets, pillowcases and machine-washable bedding.

Bedding must be machine washable and suitable for our laundry process. Items without a readable care label may be accepted at our discretion.

We do not accept dry-clean-only items, pillows, hats, shoes or footwear, pet beds or other pet-specific items, or items that cannot safely be processed using our standard laundry equipment.

Rivers & Fold reserves the right to decline any item that presents a sanitation, pest, safety or equipment concern.

6. Standard Laundry Process

Laundry is carefully sorted, washed, dried and neatly folded using Rivers & Fold's consistent laundry process.

Rivers & Fold determines appropriate sorting, machine settings and processing methods based on the laundry received, customer detergent selection, care instructions when available, and our standard operating procedures.

7. Detergent Selection & Sensitivities

Customers may select from the detergents currently offered by Rivers & Fold:

Arm & Hammer — everyday scented
Tide — familiar name-brand choice
all Free Clear — fragrance-free/sensitive-skin
ECOS Free & Clear — plant-based and fragrance-free

Detergent selections are offered at no additional charge.

Although fragrance-free options are available, Rivers & Fold's equipment may also process laundry using scented products. Therefore, we cannot guarantee an allergen-free, fragrance-free or residue-free environment. Customers with severe allergies or sensitivities should consider this before using the service.

8. Stains & Pre-Existing Conditions

Customers should identify stains they would like treated when requesting pickup and make the affected item and stain reasonably easy to locate.

Rivers & Fold will pretreat identified stains when appropriate for the fabric; however, complete stain removal cannot be guaranteed.

Some stains, discoloration, wear, fading, shrinkage, fabric weakness or other conditions may become more noticeable after normal laundering. Rivers & Fold is not responsible for pre-existing conditions or for damage resulting from weaknesses or defects that were present before processing.

9. Garment Care & Normal Laundry Risks

Rivers & Fold handles customers' laundry with reasonable care. However, normal laundering carries inherent risks, including shrinkage, fading, color transfer, fabric wear, loose threads, damaged embellishments, deterioration of elastic or adhesives, and changes caused by a garment's construction, age or previous treatment.

Customers are responsible for ensuring that items submitted for service are suitable for machine washing and drying unless otherwise clearly identified.

Rivers & Fold cannot guarantee against damage resulting from inaccurate, missing or unreadable care labels, manufacturing defects, pre-existing damage, or the inherent characteristics of a fabric or item.

10. Hanging Items

Customers may request that certain items be returned on hangers. Customers must provide their own hangers.

If sufficient hangers are not provided, affected items may be folded instead.

11. Customer Preparation & Pockets

Customers are responsible for checking and emptying all pockets before pickup.

Rivers & Fold is not responsible for money, jewelry, electronics, pens, cosmetics, keys, documents or other personal property left in pockets or mixed with laundry.

Objects left in laundry may also damage clothing or equipment. The customer may be responsible for damage caused by items left in pockets or bags.

12. Sanitation & Contaminated Items

Rivers & Fold does not accept items heavily soiled with bodily fluids or human or animal waste.

Normal household pet hair on clothing or eligible bedding is acceptable; however, pet-specific items are not accepted. Rivers & Fold may decline laundry with excessive pet hair, animal waste, strong pet odors, evidence of pests or other conditions that create a sanitation, safety or equipment concern.

If an unacceptable condition is discovered after pickup, processing may be stopped and the laundry returned.

13. Lost or Damaged Items

Rivers & Fold takes reasonable care in handling and tracking customer laundry.

Customers are encouraged to review their returned laundry promptly after delivery. Any claim for a lost or damaged item must be reported to Rivers & Fold within 48 hours of delivery. Claims submitted after this period may not be eligible for consideration.

The customer must provide sufficient information to identify the item and support the claim, including proof of ownership or value when reasonably requested.

Rivers & Fold will review each claim individually. Compensation is not automatic and will be provided only when Rivers & Fold reasonably determines that the item was lost or damaged while in our care and that Rivers & Fold is responsible.

Any compensation will be based on the item's reasonable current value at the time of loss or damage, taking into consideration its age, condition, ordinary depreciation and available documentation. Original purchase price or the cost of purchasing a new replacement does not determine the amount of compensation.

Rivers & Fold's maximum liability for an approved claim is $75 per item and $300 per order. These amounts are maximum limits and are not guaranteed compensation amounts.

Rivers & Fold is not responsible for normal wear, pre-existing damage, shrinkage, fading, color loss or transfer, manufacturing defects, items unsuitable for machine laundering, inaccurate or missing care instructions, or damage caused by objects left in pockets or laundry bags.

14. Unclaimed or Undeliverable Laundry

Customers are responsible for providing accurate contact and delivery information and for being reasonably available to receive or arrange delivery of completed laundry.

If laundry cannot be delivered, Rivers & Fold will make reasonable efforts to contact the customer and arrange another delivery.

Laundry that remains unclaimed or undeliverable for an extended period may be subject to additional handling or storage arrangements. Rivers & Fold will make reasonable attempts to contact the customer before determining how abandoned laundry will be handled.

15. Privacy Policy

Rivers & Fold respects your privacy. This Privacy Policy explains what information we may collect when you use our website or request laundry service, how we use that information, and how we protect it.

Information We Collect

When you request service from Rivers & Fold, we may collect information you provide to us, including:

Your name
Mobile phone number
Pickup and delivery address
Email address, if provided
Gate codes or other access instructions, if provided
Preferred pickup date
Laundry service preferences, including detergent selection, stain-treatment requests, and hanging preferences
Other information you voluntarily provide when communicating with us

We may also receive limited technical information automatically when you visit our website, such as browser type, device type, and general website usage information, depending on the technology used to operate the site.

How We Use Your Information

We use the information we collect to:

Process and manage pickup and delivery requests
Communicate with you about your laundry service
Confirm appointments and provide service updates
Calculate and communicate order pricing
Process payments
Follow your laundry-care preferences
Access your property when you have provided gate or access instructions
Respond to questions or customer-service requests
Improve our website and services
Maintain appropriate business and transaction records

Gate Codes and Access Information

If you provide a gate code or other property-access instructions, Rivers & Fold uses that information only as reasonably necessary to complete your requested pickup or delivery service.

Please provide only the access information necessary for Rivers & Fold to perform your service.

How We Share Information

Rivers & Fold does not sell your personal information.

We may share limited information with service providers that help us operate our business, such as companies that provide website hosting, form processing, communications, payment processing, or other business-support services.

We may also disclose information when required by law or when reasonably necessary to protect Rivers & Fold, our customers, or others.

Payment Information

If electronic payments are processed through a third-party payment provider, your payment information may be collected and processed directly by that provider under its own privacy and security practices.

Rivers & Fold does not intentionally store full credit or debit card information unless specifically provided through a secure payment system designed for that purpose.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal or accounting obligations, resolve disputes, and protect legitimate business interests.

Access information such as gate codes should not be retained longer than reasonably necessary for service unless needed for an ongoing customer relationship.

Protecting Your Information

Rivers & Fold takes reasonable measures to protect customer information from unauthorized access, loss, misuse, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Cookies and Website Technology

Our website may use cookies or similar technologies that help the website function properly, understand site usage, or improve the customer experience.

Third-party services used by our website may also use their own cookies or tracking technologies according to their own privacy policies.

Third-Party Services

Our website may contain links to or use services provided by third parties, including payment providers, social-media platforms, website-hosting services, or other technology providers.

Rivers & Fold is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies when appropriate.

Children's Privacy

Rivers & Fold's services are intended for adults requesting household laundry services. We do not knowingly collect personal information from children under 13 through our website.

Your Choices

You may contact Rivers & Fold if you would like to:

Ask what personal information we have about you
Correct inaccurate information
Request deletion of information when appropriate
Ask questions about how your information is used

Certain information may need to be retained for legal, accounting, transaction, or business-record purposes.

Changes to This Privacy Policy

Rivers & Fold may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.

Contact Us

Rivers & Fold — Laundry Valet
Minneola, Florida
Phone: 407-327-6583
Website: riversandfold.com

Acceptance of Terms

By requesting and using Rivers & Fold's services, the customer acknowledges and agrees to these Terms of Service.

Customers requesting service through the website will be required to confirm their acceptance of these Terms before submitting a pickup request.